FAQs
FAQs
Frequently Asked Questions & Answers
Welcome to the Superb Hyper Website FAQ section. Here, we address common questions about our website, products, services, and policies. If you have a question that is not covered below, please feel free to contact our customer service for further assistance.
General Questions:
Superb Hyper is a large hyperstore located at 17 Smithers Road, KwaDukuza, South Africa with an online retail platform offering a wide range of products, including groceries, household items and more. We aim to provide a convenient and efficient shopping experience to our customers in KwaZulu Natal.
To create an account, click on the “My Account” button on our website, scroll down to the “Register” section and follow the prompts to provide the required information. Alternatively, you can choose to create an account during the checkout process when making your first purchase.
Click on the “My Account” button on our website. You will be redirected to your account dashboard if you are already logged in. From here you can view your previous orders, update your account details, payment methods and communication preferences.
Ordering and Payments:
To place an order, browse our website and add desired products to your shopping cart. Proceed to the checkout page, provide the required information, and select your preferred payment method to complete the order.
We accept various payment methods, including credit cards, debit cards and secure instant eft. During the checkout process, you will see the available payment options.
Once an order is placed, it is processed promptly to ensure timely delivery. Therefore, we may not be able to make changes to the order. However, you can contact our customer service to inquire about possible modifications or cancellations.
Account and Privacy:
On the login page, click on the “Lost your password?” link. Follow the instructions provided to reset your password. A password reset link will be sent to the email address associated with your account.
Yes, we take the security and privacy of your personal information seriously. We employ industry-standard measures to protect your data and follow best practices to ensure your information remains confidential. For more details, please refer to our Privacy Policy.
Yes, you can manage your email preferences by accessing the “My Account” section of our website. You will have the option to unsubscribe from promotional emails or adjust your communication preferences.
We hope these FAQs have addressed your queries. If you need further assistance or have any other questions, please reach out to our customer service team.
